Shipping & Returns
We currently only ship our DNA sample collection kits within the United Kingdom. However the good new is shi[pping is FREE!
Our free shipping includes: -
- Shipping of the sample collection kit to you
- Freepost return of your sample to us
- Delivery of the the final product
We typically use Royal Mail or Parcelforce although other carriers may be used from time to time when required.
Where possible we will provide tracking details on all deliveries.
Easy Returns & Exchanges
Due to the custom nature of our business we cannot accept returns of final products unless they are faulty on delivery.
If you are not happy with the product you receive please contact us so we can address the issue as quickly as possible.
You may cancel your order and recieve a full refund prior to providing a DNA sample to us. In this case the full sample collection kit must be returned to us, in excellent condition, at the address below.